Queer-affirming therapy means you get support that respects your gender, sexuality, relationships, and lived experience. You don’t have to educate your therapist or defend who you are. Instead, you can speak openly about identity, coming out, family, relationships, trauma, stress, or anything else that matters to you. At Racco Psychotherapy, your care is inclusive, non-judgmental, and centred on helping you feel safe, seen, and supported.

No. You do not have to be queer or questioning to access our services. Racco Psychotherapy is a queer-affirming clinic. While many of our clients identify within the 2SLGBTQIA+ community, we also work with people who are drawn to an affirming, inclusive, and socially aware therapeutic space. What matters most is not your identity, but your willingness to engage in a respectful, reflective, and non-judgmental therapeutic process within an affirming framework.

To claim your free first session, simply book your appointment as usual and select the “First Free Session” option at checkout. No code is required. You can choose to start with a 20-minute consultation or go directly into a full session, both are included in the promotion. If you run into any issues or are unsure which option to choose, feel free to reach out and we’ll be happy to help.

Queer-affirming therapy supports people across a wide range of identities, including: Lesbian, gay, bisexual, pansexual, and queer individuals Transgender and non-binary individuals People who are questioning or exploring their identity People in polyamorous or non-monogamous relationships People navigating intersectional identities, including those related to race, culture, religion, and disability Neurodivergent individuals, including those with ADHD, autism, and other neurodivergent experiences In this space, your identity is understood as a valid part of who you are, not something that needs to be justified or explained.

Pay what you can means you choose a session fee within a set range based on your financial situation. At Racco Psychotherapy, Student Therapists offer a sliding-scale range of $50–$100 per session, while Registered Therapists offer a range of $110–$160 per session. This model is designed to reduce barriers to therapy and make mental health care more accessible, while supporting fair and sustainable compensation for therapists at different stages of training and practice.

Following your initial consultation with your therapist, you will have the option to book your first session. If you choose to proceed, you will be sent an intake form where you can select your preferred pay range within our pay-what-you-can model. This rate is then applied to your account and remains in place for ongoing sessions. We trust clients to choose a rate that reflects their financial situation, and no further questions are asked once your selection has been made.

Yes. Your financial situation can change at any time, and your therapy fee can change with it. We believe accessibility should be flexible and responsive to real life, not fixed or punitive. If you need to adjust your session rate, you can do so at any time by emailing RaccoPsychotherapy@gmail.com. No explanation or justification is required.

This depends entirely on your needs, preferences, and budget. We can help guide you during intake or a consultation to determine the best fit for your care. That said, here are some general guidelines: Choose an Intern Therapist if: You are looking for a more accessible fee range and are comfortable working with a therapist in supervised clinical training. Intern therapists are completing Master’s-level clinical education and provide therapy under close clinical supervision. They bring strong engagement, curiosity, and current training in evidence-informed approaches, while receiving ongoing support from a senior clinician. Choose an Associate Therapist if: You are looking for a therapist with more post-graduate clinical experience. Associate therapists offer a higher level of independent clinical judgment while still engaging in ongoing consultation or supervision as part of ethical practice. They are well-suited for clients seeking support with a broad range of concerns, including more complex or longstanding issues.

At this time, Racco Psychotherapy does not offer in-person sessions. All therapy sessions are conducted virtually through the Jane platform.

Your appointment time is reserved specifically for you. A late cancellation or missed session prevents another client from being able to use that time slot. We require at least 24 hours’ notice for any cancellations or changes to your appointment. If less than 24 hours’ notice is provided, or if you miss your appointment, the full session fee will be charged. We encourage you to contact us as soon as you know you are unable to attend so we can reschedule your session and offer the time slot to another client.

We do not offer direct billing to insurance companies and operate on a “pay and reimburse” model. After each session, you will receive a receipt containing all the necessary information required to submit a claim to your insurance provider. If your insurance plan covers services provided by a Registered Psychotherapist or a Registered Psychotherapist (Qualifying), you may be eligible for reimbursement. However, we are unable to guarantee coverage or review individual insurance policies. We strongly recommend contacting your insurance provider prior to beginning therapy to confirm your coverage for psychotherapy services.

You can start with our matching quiz, review each therapist’s bio, or reach out for help. If you’re looking for support around identity, trauma, relationships, or neurodivergence, we can help you find a good fit based on your goals and budget.

Yes. Our sessions are virtual, so you can meet with us from anywhere in Canada as long as you have a private space and a reliable internet connection. If you're unsure whether we can support you based on your location, email us and we'll help you check.

You’ll need a device with a camera and microphone, a stable internet connection, and a private space where you can speak freely. We’ll send your session link before your appointment. If tech issues come up, let us know as soon as you can so we can help.

Yes. We take your privacy seriously and use a secure virtual platform for sessions. What you share in therapy is kept confidential, with the usual legal and safety limits. If you have questions about privacy or record-keeping, we’re happy to walk you through them.